Visibility

Joseph Jaffe, author of "Join the Conversation" and the award-winning blog jaffejuice.com, has often quoted Einstein, who said "the definition of insanity is doing the same thing over and over again and expecting different results." The same goes with email marketing - doing it the same ol' way just won't cut it anymore. In fact, companies engaging in the batch-and-blast tactics once common may drive their email channel to extinction. D.O.A. Kaput.

When it comes to optimizing deliverability, many marketers just throw their hands up, hoping for a blueprint they can look at to help them through the maze of rules, regulations and monkey business. If there was such a blueprint it would include a dizzying array of information about ISP filtering & throttling methods, email authentication technologies, CAN-SPAM laws, complaint thresholds, blacklisting methodologies, spamtrap sources, bounce codes, and more. Clearly the world of email deliverability is much more complex than it would appear on the surface. The good news, however, is that you will never have to deal with

Misstep #1: Cheating on Permission

No one likes spam. The most accurate definition of spam that I have seen is "email I don't want." The temptation for many marketers is to cheat and to assume their product is different. Executives I've talked to with this attitude believe that their email isn't spam and say it is because "we're giving them such a good deal," or, "people need my product so they'll thank me later." Don't kid yourself. Sending email that people don't want will drive your subscribers to ignore you (at best) or report your email as spam to their ISP. Big deal, you say? Wrong. Nearly every ISP, as well as collaborative filtering services like Cloudmark, utilizes user reporting as one

Misstep #2: Opt-out Email Appending

The database companies of the world who make money by buying and selling your information will tell you that email appending is a good idea and that "everybody does it." My advice to you is: don't do it. If you are not familiar with the term, email appending is where a database company appends an email address by making a match on the postal address. Since most companies have a legacy file of customer postal addresses that is much larger than their email file (often 10 - 100x larger) this allows these companies to have a quick fix to grow their list of email addresses. As you know, if it seems too good to be true it probably is.

The catch is two-fold. First, the database providers are typically only able to append about 10-15% of your file, so if you are planning on getting 1MM new addresses from your million postal addresses, it will likely be more like 100,000. Second, the standard methodology for email appends is to send a single "opt-out" message to customers. If this is blocked or isn't seen by the customer, the database company still sends it to you as a "valid address." This is where the problem comes in. Sending to this address is now sending unsolicited email. See misstep #1 above for why that is bad. Also, since the anti-spam community and blacklist operators really hate email appends, they find ways to get their addresses on to these files as "spamtraps." Sending to a spamtrap is bad...very bad. It basically says to them that you send spam and aren't afraid to buy addresses to do so. This can get your email blacklisted at many ISPs and kill your deliverability and profits overnight.