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Now in its second year, the annual Next Generation Customer Experience conference brings together the best minds in the customer service management industry to discuss strategies for customer retention, customer loyalty and enhancing the customer experience through integrated marketing channels.

The 3-day conference is taking place March 26-28, 2012 at the Green Valley Ranch Resort & Spa. Reserve your seat and…

-    Glimpse into the “Aha!” moment that called for a customer experience transformation from 3 leading Chief Customer Officers
-    Be inspired by more real world stories from customer experience innovators across all verticals
-    Take a deep dive into the mobile customer experience with a workshop and case study from Sprint
-    Learn what’s next for your social customer with insight from Tacori, Tasti-D-Lite, LVCVA and Boingo Wireless

Participating companies include Volkswagen of America, Wells Fargo, The Disney Store, Rosetta Stone, Best Buy, MGM International Resorts, Bath & Body Works, Guitar Center and others.

Visit www.The-Customer.com to download the complete conference agenda and list of speakers.

FYI – Discounts are available for customer experience professionals from retail, hospitality, retail banking, insurance, travel & tourism, food & beverage and apparel industry.

Not sure if you qualify for a discount? Email us at CustomerExperience@wbresearch.com